Privacy Policy

Commitment to Integrity

As a long-established service provider, our integrity is demonstrated through years of quality work and a strong reputation.

Website Visitors

This section outlines our policy regarding any personal information you provide while accessing our website. Our goal is to protect your data online just as we do through other communication methods.
Desfran Consultants does not share, sell, rent, or otherwise disclose any visitor information to third parties, except as required by our attorneys, trust companies, or financial institutions for order execution.
Visitors are encouraged to email us with questions or concerns. We do not sell email addresses to third parties, and all electronic communication is treated with the highest level of confidentiality.

Client Enquiries

We use the information you provide to fulfill your requests or orders and for internal record-keeping. Your information is not shared with outside parties except as necessary to complete your transactions.
We use your return email address to respond to inquiries, and we do not share these addresses. Your mailing address is used to send requested literature, invoices, and other service-related materials. If your shipping address differs from your mailing address, it is used for sending documents and service information. Your telephone number is used for sales or customer service purposes. If you wish to receive our catalog, newsletter, or service updates, please register on our website.

Client Engagement

Any personal data you provide, such as address, email, or telephone numbers, will not be disclosed or shared with third parties without your consent, unless required by law. This data, including information about your business activities and transactions, will be kept according to our strict security and confidentiality standards.
Clients are responsible for understanding and fulfilling their personal and corporate tax obligations in their country of residence. Contact Desfran Consultants for assistance with annual reporting obligations.

Personal Data Protection Notice

This Notice explains how Desfran Consulting Pte Ltd and/or Desfran ("Desfran Consultants", "we", "us", or "our") may collect, use, disclose, or process your personal data in accordance with the Personal Data Protection Act (PDPA). It applies to personal data in our possession or under our control, including data handled by organizations we engage for these purposes.

Personal Data

Definitions:
Customer: An individual who has either contacted us to learn more about our goods or services or has entered into a contract with us for the provision of these goods or services.
Personal Data: Information that identifies or can identify a customer, either directly from the data itself or combined with other information we may have.

Types of Personal Data We Collect:

Depending on your interactions with us, we may collect various types of personal data, including but not limited to:
Identification details such as NRIC/local passport/international passport numbers
Contact information including address, email, and phone number
Nationality, gender, date of birth, marital status
Photographs, audio-visual data
Employment and financial information, including credit card numbers, debit card numbers, bank account details
Information required for KYC (Know Your Customer) checks by our Legal and Compliance Department

Collection, Use, and Disclosure of Personal Data:

We typically collect personal data only when:
It is voluntarily provided by you or your authorized representative, and you have been informed about the purpose of the collection and have given consent for its use.
Collection and use are permitted or required by the Personal Data Protection Act (PDPA) or other applicable laws.

We may collect and use your personal data for purposes such as:

Fulfilling obligations related to the provision of requested goods or services
Verifying your identity
Handling queries, requests, and complaints
Managing our relationship with you
Processing payments and credit transactions
Sending marketing information and updates about our services
Complying with legal and regulatory requirements
Sharing with unaffiliated third parties for the aforementioned purposes
Other incidental business purposes related to the above

Disclosure of Personal Data:

We may disclose your personal data:
To fulfill obligations related to the provision of goods or services
To third-party service providers and agents engaged to perform functions on our behalf
For purposes listed above, even after the termination or alteration of our relationship with you, for a reasonable period
Third parties are bound by agreements to use your data only for their assigned functions and must adhere to the PDPA and our policies. We do not sell personal data to third parties.

Withdrawing Your Consent:

Your consent for the collection, use, and disclosure of personal data remains valid until you withdraw it in writing. You may withdraw consent and request us to cease using or disclosing your data by contacting us via the details provided below.
Upon receiving your request, we may need reasonable time to process it and inform you of the consequences, including any legal impacts. We aim to process requests within twenty (20) business days.
Note that withdrawing consent does not affect our right to collect, use, or disclose personal data where permitted or required by law.

Accessing and Correcting Your Personal Data

If you want to:
Access a copy of your personal data we hold or learn how we use or share it, or
Correct or update any personal data we hold about you, please submit your request in writing or via email using the contact details provided below.
A reasonable fee may apply for access requests. We will inform you of any such fee before processing your request.
We aim to respond to your request as promptly as possible. If we cannot address your request within thirty (30) days, we will notify you in writing within that timeframe, indicating when you can expect a response. If we cannot provide the data or make the corrections you request, we will explain why, unless exempt under the PDPA.

Protection of Personal Data

To protect your personal data from unauthorized access, use, or disclosure, we implement appropriate administrative, physical, and technical safeguards, including up-to-date antivirus protection, encryption, and privacy filters. Access to personal data is restricted to those with a legitimate need, including authorized third-party service providers. However, we cannot be held responsible for unauthorized access beyond our control.
While no method of internet transmission or electronic storage is entirely secure, we are committed to maintaining the security of your information and continuously enhancing our security measures.

Accuracy of Personal Data

We rely on the personal data you (or your authorized representative) provide. To ensure your data remains current and accurate, please inform us of any changes in writing or via email using the contact details below.

Retention of Personal Data

We will retain your personal data only as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the data is no longer needed for its original purpose or for legal or business reasons, we will either cease retention or anonymize it.

Notice and Changes to This Notice

This Notice is in addition to any other notices, contractual terms, and consent agreements related to your personal data. We may update this Notice periodically without prior notice. You can check the last updated date to see if any changes have been made. Continued use of our services indicates your acceptance of these changes.

Contact Us

For any questions regarding this Privacy Policy, please contact us using the details provided below:
Via email: [email protected]
Via telephone: 6962 4600